Shipping policy

At Gift and Grid, every item is custom-crafted specifically for you. Because our products are personalized, total delivery time includes both production time and transit time.

1. Order Production & Processing Time Because personalized items (such as custom photo magnets, frame boxes, and custom lamps) require quality printing and assembly, orders are not shipped immediately:

• Handcrafting & Production Time: 2 to 4 business days.

• Orders placed on weekends or public holidays will begin processing on the following business day.

2. Delivery Options & Shipping Estimates Once production is complete, your package is dispatched via our courier partners. Delivery estimates apply after the production period:

• Standard Shipping: 3 to 6 business days across most major pin codes.

• Express Shipping: 1 to 3 business days (available at checkout).

• Free Shipping: Automatically applied at checkout on eligible orders meeting our current promotional threshold.

3. Shipment Tracking Once your package is dispatched, you will receive a confirmation message (via Email/WhatsApp) containing your tracking number and carrier tracking link. Please allow up to 24 hours for tracking information to update on the courier portal.

4. Address Accuracy & Failed Deliveries

• Customers are responsible for providing an accurate shipping address, landmark, and active phone number at checkout.

• Our courier partners will attempt delivery up to 2–3 times. If a parcel is returned to us due to an incorrect/incomplete address or unreachability, the customer will be responsible for the re-shipping fee to send the order back out.

5. Delayed or Damaged Packages

• Delays: While we work hard to meet estimated timelines, unexpected postal delays caused by courier logistics, severe weather, or regional holidays are beyond our direct control.

• Damaged in Transit: If your package arrives physically damaged, please contact us within 48 hours of delivery with clear unboxing photos/video evidence so we can issue a replacement.