Refund policy

At Gift and Grid, every item is custom-crafted with love specifically for you. Because our products are highly personalized, we maintain a strict policy regarding returns and refunds. Please read the details below before placing your order.

1. Personalized & Custom Items

Because customized products (such as custom photo magnets, frame boxes, and custom lamps) are uniquely made to order, we cannot accept returns, exchanges, or refunds for buyer’s remorse, incorrect photo uploads, or customer typos.

Please double-check all personalization details, spelling, and image clarity before finalizing your purchase.

2. Damaged, Defective, or Wrong Items

We take great pride in the quality of our craftsmanship, but if your item arrives damaged, defective, or incorrect, we will gladly make it right with a free replacement or full refund.

How to report an issue:

  1. Inspect your parcel immediately upon arrival.

  2. Contact us within 48 hours of delivery at [Insert support email].

  3. Include your Order Number, a brief description of the issue, and clear photo/video evidence showing the damage or error alongside the shipping package.

Once verified, we will dispatch a replacement item at no extra cost or issue a refund back to your original payment method.

3. Cancellations & Order Modifications

Because custom items enter production shortly after an order is placed, cancellations or changes (such as updating an uploaded photo or shipping address) are only accepted within 2 hours of placing your order.

After 2 hours, production begins, and the order can no longer be modified, canceled, or refunded.

4. Refunds & Processing Times

If a refund is approved for a damaged or missing item:

  • Refunds are credited back to your original payment method (Credit/Debit Card, UPI, Net Banking).

  • Please allow 5 to 7 business days for the refunded amount to reflect in your bank account, depending on your financial institution.