Privacy policy

At Gift and Grid, we are committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our store.

1. Information We Collect When you browse or place an order with Gift and Grid, we collect the following details:

  • Order & Account Information: Your name, shipping address, billing address, payment details, email address, and phone number.

  • Personalization Data: Photos, custom text, names, or designs you upload for personalized gifts, lamps, or magnets.

  • Device Information: Your IP address, web browser, time zone, and browser cookies to help us load the site smoothly and analyze store traffic.

2. How We Use Your Information We use your information strictly to operate our business and fulfill your orders, including to:

  • Create, package, and ship your customized products.

  • Send you order confirmations, tracking updates, and customer support messages.

  • Screen for potential fraud or security risks.

  • Run relevant marketing, updates, and advertising (such as Meta Ads) if you have opted in.

3. Sharing Your Information We only share your data with necessary third-party service providers to help us run our store:

  • Shopify: Powers our e-commerce platform.

  • Payment Gateways & Courier Partners: To process payments securely and deliver your orders to your doorstep.

  • Legal Compliance: When necessary to comply with applicable laws, regulations, or legal requests.

4. Data Retention & Security We retain your order information and uploaded customization files for our business records to fulfill your order and handle any potential future support requests unless you ask us to delete this information. We do not sell or rent your personal data or photos to any third parties.

5. Your Rights You have the right to access, update, or request the deletion of the personal information we hold about you.

6. Contact Us If you have any questions or requests regarding your privacy, please contact us at:

  • Email: giftandgrid@gmail.com

  • Brand: Gift and Grid